Every
Saturday I drag my sorry ass to my job in retail, for the most part I enjoy my
job I have a wonderful set of colleagues and we have a laugh (while working
hard). However, sometimes there are a few things about the job that really get
on my nerves , most of these gripes involve customers , hopefully this post
will encourage people to be polite to the people who offer a service to you wherever you go.
My first
gripe about my job is that people assume that I am stupid, just because I have
a job in a shop this does not mean that I am stupid. I am in fact a University
student who is trying to earn some money to live on while I am studying.
Calling me stupid or inferring that I am stupid is darn right rude. Everybody
in life has a right to try earn a living, regardless of their intelligence and
there is no need to treat people like they are stupid.
This leads
me on to my second gripe, which is that people are so rude to me. Please and
thank you go a long way so I suggest you use your manners. Furthermore please
do not be rude to me because you are trying to get a reaction out of me, your
rudeness towards me will encourage me to be extra polite towards you to prove a
subtle point.
My next
gripe is refers to my age, people seem to assume that because I am young I do
not know what I am doing but really they couldn’t be more wrong. I have in fact
received more than adequate training in order to do my job. I work in the food
industry specifically selling cooked meats; I have been told countless times by
customers that I am serving them the wrong thing. For example the other day a
customer came to the counter and asked for three slices of ham, I proceeded to
serve this customer some ham (like they had asked) but they shouted at me
telling me that what I was serving them was not ham I was serving them beef,
when I politely told them that the meat that
I was serving them was in fact ham they had asked for they simply argued with
me saying that they actually wanted beef (placed behind the ham they had read
the label wrong) the customer obviously thought that I didn’t know the
difference between the two products even though they are completely different
colours and come from a different animals and I prepare the meat whenever I am
at work. I digress, I do know what I am
doing when I am at work, If I am ever
unsure I ask my manager in order to make sure that the customer receives the
best service possible. Yes I am young but I know what I am doing.
Another
gripe which I am sure that many of you in retail can relate to is when a
customer comes into work right before you are about to close. Now, because I work with
food we have to make sure that all of the stock is correctly sorted and that
the entire shop is clean before we can go home; this requires us to start
shutting up shop an hour before official closing time , as a result we will not
be able to serve you stock five minutes before I go home. You couldn’t expect a
restaurant to serve you a three course meal five minutes before they close you shouldn’t
really expect a retail worker to serve you five minutes before they close.
Retail workers have homes to and when our shift is coming to a close we look
forward to going to it.
My final
gripe is that I have when at work is that people expect me to be able read
their minds. The other day I went to serve a customer I said “hello can I
help?” the customer replied “I dunno what I normally have?” I serve 100’s of
customers on a regular Saturday I do not know what every single regular
customer has when they come into our shop, I’m sorry but I am only human. On
other instances customers point to objects through the glass at work and expect
me to be able to preempt or see what they are pointing at its just physically
impossible.
Overall
many of the experiences that I have had at work have been good ones, I enjoy
meeting new people and being able to help them as best I can. My job is never
boring and many of the skills I have developed through the job will stay with
me for the rest of my life. I encourage
people to be nice to any people you come into contact with in retail , they are
trying to work a job and make a living , working in retail can often mean
working long hours on your feet and working holiday. Please be courteous we are
human too.
Lauren
Twitter- @LaurenCats7
Instagram –
redhairedcatlady
Goodreads- https://www.goodreads.com/user/show/27290164-lauren
At the
moment I am reading: I am the Messenger by Markus Zuzak